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Your phone rings. Within minutes if you write between 7 AM and 9:45 PM your time. Later than that, when calling hours open at 7 AM.
You say what happened. The call may come from the firm’s automated assistant or from a member of the intake team. Either way it starts with a few plain questions.
The intake team takes it from there. They explain what the firm can do, and you decide what to do next.

If this is an emergency, call 911.