It may not give you legal advice
It can tell you the general rule in your state and show you the statute it comes from. It cannot tell you what to do about your own situation. That is advice, advice comes from a lawyer, and the software has been told this so many times that it now says so before you ask.
It may not decide anything about your case
Not whether the firm can take it. Not what it is worth. Not what happens next. It organizes the facts and flags what matters, and then it hands the file to the legal team and minds its own business.
It may not send its own homework
The software drafts demand packages from the records. It does not get bored on page two hundred. But a draft is a draft. An attorney reviews it, corrects it and signs it before it goes anywhere. The software does not have a signature. We checked.
It may not pretend to be a person
On this site, the assistant tells you it is a computer program before you type a word. It will not claim to be a lawyer, a paralegal or a very fast intern named Kyle.
It may not guess
When the assistant does not have a verified rule for your state, it says so and points you to the intake team. A confident wrong answer about a deadline can cost someone a claim. An honest “I do not have reliable information on that” costs nothing.
It may not put a number on your claim
No estimates, no ranges, no “cases like yours.” Nobody can value a claim from a web page, and a machine that tried would just be a machine that is wrong with great confidence.
It may not take lunch
This one it does not mind. It answers at three in the morning with the same patience it has at three in the afternoon, which is the entire reason we hired it.
A note about notes: these are lighthearted pieces about how our office works. They are not legal advice, and they say nothing about what any case is worth or how it will turn out.
